TERMS AND CONDITIONS FOR ONLINE BOOKING
These terms and conditions, which may be amended whenever necessary, apply to all our services available on the website, by email or telephone. By accessing, browsing and using our website and/or completing a reservation, you acknowledge and consent that you have read, understood and agreed to the terms and conditions mentioned below.

PRICES
The prices shown on our website are in Euros and include all taxes. Prices are subject to change without prior notice, however, prices confirmed online at the time of booking are not affected by abrupt changes.

CONFIRMATION AND PAYMENT
We require a 50% payment to confirm and guarantee your reservation, the remaining amount must be paid up to 8 days before the check-in time of your stay (together with extra expenses or any discount you may be entitled to). You can complete your booking directly on our booking engine with payment included or via our form/contact us by phone, after which you will receive an e-mail with all the details confirmed and the payment method defined. Payment can be made by Bank Transfer, ATM Card or MBway. If you do not pay the reservation amount or the total amount, your reservation will be cancelled.

HOUSE
The house has two bedrooms with double beds, a suite with double bed and private bathroom, as well as a bedroom with 4 bunk beds. Two baby cots are available at no extra cost. The house has a fully equipped kitchen, a dining area, a living room, a games area and an outdoor space that includes several lounge areas, a heated pool and a barbecue.

CANCELLATION AND REFUNDS
When making a reservation on our website, you accept and agree to the cancellation and no-show conditions. The limit for canceling a confirmed booking, and consequently refunding the amount paid, is 336 hours (14 days). Deposits will not be refunded if the cancellation is made within 336 hours (14 days) or less of the scheduled arrival date. All canceled reservations must be informed to Refúgio da Caniçada by e-mail no later than 336 hours (14 days) before the scheduled arrival date. If the cancellation occurs with fewer days than the above limit, the deposit amount of the confirmed booking will not be refundable . In the event of a refund of the deposit or the total amount of the stay, bank charges or fees may be deducted from the amount of the booking (only if they are charged by the bank).

NO-SHOW CANCELLATION POLICY
For guaranteed bookings, the house will be reserved until 12 noon the day after the scheduled arrival date. After this time, the reservation will be automatically canceled, without the right to any refund.

OVERBOOKING
Despite our efforts to control sales through various intermediaries and agents (e.g. Booking and AIRBNB), or on our website, a simultaneous reservation for the same room on the same date may happen. In the event of such an event, we guarantee, as far as possible, the reservation for another date favorable to the customer or a full refund, immediately notifying the customer of the change.

LEGAL NOTICE
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid or incurred by you due to an attributable failure of our obligations in respect of our services, up to a total amount of the overall cost of your booking, as specified in the confirmation email (whether one event or a series of linked events). However, to the extent permitted by law, neither we nor any of our employees, directors, employees, agents, subsidiaries, affiliated companies, distributors, affiliated (distribution) partners, licensees, agents or other persons involved in the creation, sponsorship , promoting or otherwise making available the website and its contents shall be responsible for (i) any punitive, special, indirect or consequential loss or damage, any loss of production, loss of profit, loss of income, loss of contract, loss or damage of influence or reputation, loss of the right to compensation, (ii) any inaccuracy in relation to the (descriptive) information (including rates, availability and ratings) of our local accommodation as it appears available on our website, (iii) the services provided or products offered by Refúgio da Caniçada, (iv) any damages (direct, indirect, consequential or punitive), losses or costs sustained, incurred or paid by you, as, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage or other (direct, indirect, special, consequential or punitive) damages, losses or costs sustained, incurred or paid by you, whether due to (legal) acts, errors , infractions, (serious) negligence, intentional misconduct, omissions, non-compliance, false information, tort or absolute liability by or attributable (in whole or in part) to the hotel (its employees, directors, administrators, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

USER OBLIGATIONS
The user undertakes to preserve, value and care for all assets made available to them by Refúgio da Caniçada.

In the event of any occurrence “breakage, damage, disappearance/theft of goods, among other reasons” the User must notify Refúgio da Caniçada immediately after becoming aware of the occurrence.

If there is misuse of any property or facilities in the house, by the user, Refúgio da Caniçada will charge all costs related to restoring normality to the user.

The user may be expelled without the right to a refund if misuse of the house, swimming pool, barbecue area and other facilities is found and proven, as well as all the assets that fill the house, gardens, pool and barbecue area.

GENERAL TERMS
Unless otherwise stated, the software necessary for our services, available or used by our website and the intellectual property rights (including copyright) of the content, information and material on our website are the property of Refúgio da Caniçada and/or its suppliers or providers. To the extent permitted by law, these terms and conditions and the performance of our services shall be governed by and construed in accordance with Portuguese law and any dispute arising from these general terms and conditions and our services will be submitted to the competent courts of the Judicial Court of district of Braga – Portugal.